- The product you have ordered will be sent out after payment is verified. However, according to the product type, delivery may be slightly delayed. – In the case of dolls, they will go into production after payment/deposit is verified, and delivery will take around 30 business days for heads, and around 50 business days for main bodies. Separate to the expected delivery date, the delivery company’s delivery duration may differ by region.
Cases in which exchange or refund is possible
– Within 7 days of receipt in cases where the product or service you’ve received is different or carried out differently to the displayed·advertised content (by standard of the delivery completion date)
Cases in which exchange or refund is impossible
- As a made-to-order product, please make careful purchases as exchange or refund due to a simple change of mind is impossible once the product has gone into production.
- Cases in which items are destroyed or damaged by reasons for which the customer is responsible. However, this excludes cases in which the packaging, etc., is damaged while trying to check the product’s contents
- Cases in which the product’s value is markedly reduced due to the customer’s use or consumption
- Cases in which the exchange or refund request period has passed.
- Cases in which the packaging of replicable items, etc., is damaged
(For further details please refer to the Q&A board.)
※ In cases of exchange or refund due to defect, Pygmalion will bear the delivery fee.
- Refunds and order cancellations are only possible within 3 days of purchase. For refunds, we will refund the payment amount within 3 business days.
- As a made-to-order product, please make careful purchases as exchange or refund due to a simple change of mind is impossible once the product has gone into production.
